Refund and Returns Policy

Here’s your professionally tailored Refund & Cancellation Policy for YASHTHA FOODS PRIVATE LIMITED, cleaned up, consistent, and aligned with your e-commerce business:

Refund, Replacement & Cancellation Policy

At YASHTHA FOODS PRIVATE LIMITED, we are committed to delivering high-quality nuts, spices, and food products. Due to the nature of our products, we maintain a strict but fair policy regarding refunds, replacements, and cancellations.

Returns, Refunds & Replacement Eligibility

a. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery

  • Provide clear photographic or video evidence

After verification:

  • We will offer a replacement (subject to availability)

  • In rare cases, a refund may be processed at our discretion

b. Incorrect Products

If you receive a product different from your order:

  • Notify us within 48 hours with order details and proof

After verification:

  • We will offer a replacement or refund, depending on availability

c. Quality Concerns

If you are not satisfied with product quality:

  • Contact us within 7 days of delivery

  • Provide proper details and supporting evidence

We will review your request and may offer a replacement or refund at our discretion.

Important Note (No Return Policy)

  • We do not accept returns due to the perishable nature of our products

  • In case of valid issues (damage/defect/incorrect item), we provide replacement only

Replacement Delivery Time: 7 to 10 working days

Cancellation Policy

Domestic Orders (India)

  • Orders can be cancelled within 24 hours of placement

  • Cancellation is only possible if the order is not processed or shipped

  • To cancel, contact us immediately with order details

Refund Timeline:

  • Full refund issued to original payment method within 5–7 business days

International Orders (if applicable)

  • Orders can be cancelled within 12 hours of confirmation

  • Subject to order processing and shipment status

Refund Details:

  • Processed within 7–10 business days

  • International transaction fees (if any) may be deducted

Non-Refundable Items

  • Perishable Products (nuts, spices, seeds, etc.) are not eligible for return unless defective or damaged

  • Sale or Discounted Items are final and not eligible for refund or exchange

Refund Process

To request a refund or replacement:

  1. Contact Us
    Email us at yashthafoods@gmail.com

  2. Provide Details

    • Order ID

    • Issue description

    • Photos/videos (if applicable)

  3. Verification
    Our team will review your request

  4. Resolution

    • Approved refunds will be processed to your original payment method

    • Processing time: up to 7 business days

Additional Conditions

  • In some cases, we may request the product for inspection

  • Return shipping (if required) will be borne by the customer unless it is our error

  • Products must be unused, properly sealed, and in original packaging (if return is requested)

  • The Company reserves the right to approve or reject claims based on investigation

Contact Us

For any refund, replacement, or cancellation queries:

Note: This policy may be updated at any time without prior notice. Please review the latest version on our website.